Cancellations and Refunds Policy

Last Updated: July 27, 2025

This Cancellations and Refunds Policy outlines the procedures and conditions for cancellations, refunds, and payment-related issues on the Exams Toppers platform.

1. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • You will continue to have access to the service until the end of your current billing period.
  • Your subscription will not automatically renew after the current billing period ends.
  • We do not provide partial refunds for unused portions of the current billing period.

2. Refund Policy

We strive to provide high-quality educational content and services. Our refund policy is as follows:

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Technical Issues: If you experience significant technical issues that prevent you from accessing or using our services, and our support team is unable to resolve these issues within a reasonable time frame.
  • Duplicate Charges: If you were charged multiple times for the same subscription or service.
  • Unauthorized Charges: If you discover charges on your account that you did not authorize.
  • Service Unavailability: If our service is unavailable for an extended period (more than 24 hours) during your subscription period.

2.2 Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team through the Contact Us page within 7 days of the purchase date.
  2. Provide your account details, transaction ID, and the reason for requesting a refund.
  3. Our team will review your request and respond within 3-5 business days.

2.3 Non-Refundable Items

The following are generally not eligible for refunds:

  • Subscriptions that have been active for more than 7 days.
  • One-time purchases of specific tests or study materials after they have been accessed or downloaded.
  • Subscriptions canceled after the refund eligibility period.

3. Payment Processing

All payments are processed securely through our payment gateway provider, Razorpay. We do not store your complete credit card information on our servers.

3.1 Failed Payments

If your payment fails:

  • You will be notified via email.
  • Your subscription may be put on hold until a successful payment is made.
  • You can update your payment information in your account settings.

3.2 Currency and Taxes

All prices are listed in Indian Rupees (INR) and include applicable taxes. Additional taxes may apply based on your location and will be calculated at checkout.

4. Special Circumstances

We understand that special circumstances may arise. In cases of:

  • Medical Emergencies: With proper documentation, we may offer extended access or credit towards future subscriptions.
  • Natural Disasters: If you are affected by a natural disaster, please contact us to discuss accommodations.
  • Service Interruptions: For planned maintenance or unexpected outages, we may extend your subscription period accordingly.

5. Changes to This Policy

We reserve the right to modify this Cancellations and Refunds Policy at any time. Changes will be effective immediately upon posting to our website. We will notify users of any material changes via email or through a notification on our platform.

6. Contact Us

If you have any questions about our Cancellations and Refunds Policy, please contact us.